Frequently Asked Questions (FAQ)
Please reach out if you have further questions. We are happy to help!
Who takes care of my pets?
Only our trained, background-checked, and insured Paw Time Favorite employees will care for your pets. We do not use contractors.
How do I make sure my pets are safe?
We ask that pets have up-to-date vaccinations, ID tags or microchips, and that you share any allergies, behavior issues, or special needs in your Time to Pet profile. Also, we ask that you ensure all supplies, medication, and food are fully stocked before your departure. This helps us keep everyone happy and safe!
What if I need to cancel?
Pet Sitting: Cancel 7+ days ahead = 50% deposit refund. Less than 7 days = deposit is non-refundable.
Dog Walking: Must cancel 48+ hours ahead or full visit fee applies.
What if there’s an emergency?
We’ll try to reach you first, then your local emergency contacts. If no one is available, we’ll get veterinary care to keep your pet safe. We're also partners with Pets First Veterinary Center.
Can I request a specific pet sitter/ dog walker?
You’ll always get a trained Paw Time Favorite employee. We work as a team to provide consistent quality care. All employees are background checked, insured, and bonded.
How do I pay?
Payments are made through Time to Pet. We ask that you keep a card on file. We do not accept cash or checks, unless as a tip for the team member.
Can I schedule a meet and greet?
Yes! We require a meet and greet prior to service to become familiar with your pet(s), their routine, diet instructions, environment, and make sure we're a good fit to set your pet up for success. It's also the start of creating a long-term relationship with you and your pet.
Please note that the team member completing the meet and greet may or may not be the same team member doing the visits.
How long have you been around?
We have been serving San Antonio since late 2023 and won the 2024 Nextdoor Neighborhood Favorite Award. We are so thankful to all of our amazing clients for their support and for making this possible.
I have a special needs pet, can you help?
Every pet has unique needs. Contact so we can see how we can help. If we can't, we will help find someone who can! We network with a lot of local pet care companies.
What services do you offer?
We provide personalized in-home pet care. We offer pet sitting, drop-in visits, dog walking, almost overnight visits, pet taxi, overnights, and adventure walks!
We do it all! Companionship, feeding, fresh water, walks, playtime, litter/waste cleanup, giving medications, and even little household tasks like watering plants or checking the mail. You only pay for the time to complete the routine! We do not charge for extra pets or medication administration.
Can I schedule visits ahead of time?
Yes! Pre-book your dates, but don’t forget the deposit—your visit isn’t confirmed until it’s paid. We encourage you to book as far in advance as possible. A 50% deposit confirms the dates. The remaining 50% is due by the first day of services. A visit request for the same or next day service is charged a $10 fee.
Do you offer packages?
Yep! Our Buy 10, Get 1 Free package never expires and can be used for any pet in your home.
How do you handle home access?
We recommend using a lockbox to keep your physical key secure on the premises. For any codes, like alarms, garages, or gates, we ask that you keep them updated on your Time to Pet profile. If we can’t access your home, the visit is still charged.
What if bad weather happens?
Safety first! Walks may be modified, or indoor/outdoor potty breaks substituted during storms, heat waves, or emergencies.
What kind of pets do you care for?
We take care of dogs, cats, birds, hamsters, fish, rabbits, reptiles, chickens, and pocket pets.
What makes you different from other professionals or a hobby sitter?
Great question! We take pride in our award-winning services, continuing education, and team training. This is our livelihood, our career, not a side gig. We are proud Texas Pet Sitter Association members, Pet Sitter International members, insured and bonded, certified in Cat and Dog First Aid and CPR, and have backup plans in case of emergencies.
What is your holiday fee?
Yes — because our team is in high demand during the busiest times of the year, there’s a $5 holiday/peak surcharge per visit.
We are based in the 78248 area and offer services within a 10-mile radius. We proudly care for pets and their families across the San Antonio region, including Shavano Park, Hollywood Park, Stone Oak, the Medical Center, The Rim, Alamo Heights, Castle Hills, and the Dominion.
If you're outside of these areas, please contact us. We may still be able to accommodate you, though a travel fee may apply.
